| Judul | Service quality and customer satisfication / Fandy Tjiptono, Gregorius Chandra; editor, Fandy Tjiptono |
| Pengarang | Fandy Tjiptono Gregorius Chandra |
| EDISI | Cet.1 |
| Penerbitan | Yogyakarta : Andi, 2019 |
| Deskripsi Fisik | xx, 436 hlm. :ilus. ;23 cm. |
| ISBN | 978-623-01-0303-2 |
| Subjek | Pelanggan, pelayanan |
| Abstrak | Berisi aspek penting dari kualitas layanan dan kepuasan pelanggan |
| Catatan | Ada Bibliografi |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 00000293908 | 658.812 FAN s | Dapat dipinjam | DISPERPUSIP JATIM - Ruang Baca Umum | Tersedia |
| 00000293909 | 658.812 FAN s | Dapat dipinjam | DISPERPUSIP JATIM - Ruang Baca Umum | Dipinjam |
| Tag | Ind1 | Ind2 | Isi |
| 001 | INLIS000000000045817 | ||
| 005 | 20211203075817 | ||
| 007 | ta | ||
| 020 | # | # | $a 978-623-01-0303-2 |
| 035 | # | # | $a 0010-1221000323 |
| 040 | # | # | $a JIPDSUR |
| 041 | 0 | # | $a Ind |
| 082 | 0 | # | $a 658.812$2 [23] |
| 084 | # | # | $a 658.812 FAN s |
| 100 | 0 | # | $a Fandy Tjiptono |
| 245 | 0 | 0 | $a Service quality and customer satisfication /$c Fandy Tjiptono, Gregorius Chandra; editor, Fandy Tjiptono |
| 250 | # | # | $a Cet.1 |
| 260 | # | # | $a Yogyakarta :$b Andi,$c 2019 |
| 300 | # | # | $a xx, 436 hlm. : $b ilus. ; $c 23 cm. |
| 504 | # | # | $a Ada Bibliografi |
| 520 | 2 | # | $a Berisi aspek penting dari kualitas layanan dan kepuasan pelanggan |
| 521 | 2 | # | $a Masyarakat umum |
| 650 | # | 4 | $a Pelanggan, pelayanan |
| 700 | 0 | # | $a Gregorius Chandra |
| 850 | # | # | $a JIPDSUR |
| 852 | # | # | $a JIPDSUR |
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