na INLIS000000000017168 20190509024607 0010-0317000320 ta 170317 | | | 978-602-1162-95-8 JIPDSUR CB-D13/2012-581 Nia Saurina Buku monograf model perubahan kebutuhan pelanggan / Nia Saurina Surabaya : Revka Petra Media, 2012 iv, 51 hlm. : ilus. ; 26 cm. JIPDSUR - Bibliografi hlm: 51 JIPDSUR CB-D13/2012-581 [23] 658.812 007 2 CB-D13/2012-581 . Pelanggan, pelayanan-- Penelitian Konsumen-- Penelitian 3147/DPK/2017