00762     2200253   4500001002100000005001700021008004100038020002200079035002400101040001200125082001800137084001800155100001900173245006600192260003000258300003700288650002500325700002000350850001200370852001200382520007400394521002000468504002000488INLIS00000000001115220151119111201.0                                          a978-979-29-5246-9  0010-111500000000636  aJIPDSUR0 2[23]a658.812  a658.812 FAN p0 aFANDY Tjiptono00aPelanggan puas? tak cukup! /cFandy Tjiptono, Anastasia Diana  aYogyakarta :bAndi,c2015  axii, 262 hlm. :bilus. ;c23 cm. 4aPELANGGAN, PELAYANAN0 aANASTASIA Diana  aJIPDSUR  aJIPDSUR2 aBerisi konsep kepuasan, mengukur kepuasan, stategi kepuasan pelanggan2 aMasyarakat Umum  aAda Bibliografi