na JATIM-06090000027162 20090625113538.0 ind 0-7172-9740-3 0010-060900000027162 0 R 380.1 PAY g PAYNE, Shelia 0 Grolier Business Library Delivering Customer Service Hong Kong Grolier International 2000 188 hlm.; : ilus.; 23 cm. 0 0 PERDAGANGAN JIPDSUR 1 0