00845     2200241   4500001002100000005001500021035002500036008004100061040001200102100001700114245022300131250001000354300002700364020002200391082001800413090001800431260004900449521002000498600002100518600002800539650002400567852001200591JATIM-0309000000004020210924024547  a0010-030900000000040                                   ind    aJIPDSUR1 aMCGEE, Frank1 aCustomer service great ideas inspiration :bStrategi customer service perusahaan-perusahaan dunia dalam melayani dan memenangkan hati konsumen /cFrank McGee, Birgitha Robert ; Penerjemah Heryanto P ; Editor Sunarni ME  aCet.1  avi, 294 hlm. ;c20 cm.  a978-979-1101-78-30 2[22]a658.812  a658.812 MCG c  aJakarta :bPrestasi Pustaka Publisher,c2007  aMasyarakat umum1 aRobert, Birgitha0 aHeryanto P (Penerjemah)  aPenjualan-Manajemen  aJIPDSUR