na JATIM-06090000035231 20150504160148.0 ind 979-526-184-3 0010-060900000035231 [22] 352 Lijan Poltak Sinambela Reformasi pelayanan publik / Lijan Poltak Sinambela Cet. 1 Jakarta Bumi Aksara 2006 xxi, 159 hlm. ; 23 cm. PELAYANAN PUBLIK JIPDSUR JIPDSUR 0