na JATIM-06090000014344 20090625111624.0 ind 0-13-180449-9 0010-060900000014344 0 658 SCH s SCHMENNER, Roger W 0 Service Operation Management London Prentice-Hall 1995 xi, 406 hlm. ; 24 cm 0 0 MENEJEMEN JIPDSUR 1 0