00799     2200277   4500001002100000005001500021035002000036007000300056040001200059100001900071245010800090250001000198300003600208504002000244020002200264041000800286082001800294084001800312260003000330520007000360521002000430650002500450700002200475850001200497852001200509INLIS00000000004581720211203075817  a0010-1221000323ta  aJIPDSUR0 aFandy Tjiptono00aService quality and customer satisfication /cFandy Tjiptono, Gregorius Chandra; editor, Fandy Tjiptono  aCet.1  axx, 436 hlm. :bilus. ;c23 cm.  aAda Bibliografi  a978-623-01-0303-20 aInd0 2[23]a658.812  a658.812 FAN s  aYogyakarta :bAndi,c20192 aBerisi aspek penting dari kualitas layanan dan kepuasan pelanggan2 aMasyarakat umum 4aPelanggan, pelayanan0 aGregorius Chandra  aJIPDSUR  aJIPDSUR